> For the complete documentation index, see [llms.txt](https://docs.inconnu.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inconnu.app/advanced/troubleshooting.md).

# Troubleshooting

**Inconnu** requires the following permissions:

* **Send Messages:** Should be obvious, no?
* **Use External Emoji:** For displaying individual dice throws and tracker boxes
* **Use Slash Commands:** All of **Inconnu's** commands use slash commands

### Inconnu isn't showing emoji

If **Inconnu** isn't showing its emoji, check that it has the *Use External Emoji* permission for that channel. Additionally, the `@everyone` role requires this permission as well. This is a hard Discord requirement for the slash commands feature required since September 2022.

If the settings are correct, ensure that accessibility mode is off, both on [a server level](https://docs.inconnu.app/advanced/server-settings#accessibility) and [a user level](https://docs.inconnu.app/command-reference/miscellaneous#accessibility-mode).

### Inconnu's replies are blank

Check your Discord settings. *Show website preview info from links pasted into chat* under *Text & Images* needs to be **enabled**. If replies are *still* blank, you may be using antivirus software that blocks the embeds. In particular, certain versions of McAfee have been known to do this.

### You aren't able to upload images

Make sure you've done the following:

* [Become a patron of any tier](https://www.patreon.com/tiltowait) (**Note:** If you pledged before the tiers existed, you will need to update your pledge)
* [Connect Patreon to Discord](https://support.patreon.com/hc/en-us/articles/115002341603)
* [Join the official server](https://discord.gg/QHnCdSPeEE)

If you are still unable to upload images, please ask for help in `#inconnu-support`.

{% hint style="info" %}
If you restart a canceled membership or change your credit card, Patreon sometimes won't update your supporter status. If this happens, please leave the server and join again.
{% endhint %}

{% hint style="warning" %}
**If you are an older patron but not subscribed to a tier**, you must change your pledge to any of the new tiers.
{% endhint %}